In which a "system re-boot" is not a negative experience
Within hours of posting, Garrett Ford, president of Easycare Inc, sent a note to my blog comments, and offered to help me "re-boot" my mare.
He is confident that with help, I can have a happy booting experience.
Wow. Really? Cool!
The boots have a standard 30-day warrantee, but my boots were purchased more than 30 days ago. Not a problem, according to Garrett.
I'll send the too-big boots back today,
and he will send me a "fit-kit" AND connect me up with his best customer-service person. The next time my mare wears boots, they will fit properly--hurrah!
Oh, and Garrett...
...there are a few extra treats in the box I'm sending.
I figure customer service like this should be celebrated.