In which a "system re-boot" is not a negative experience
In a recent blog post I bemoaned my unhappy experience with the Easyboot Glove.
Within hours of posting, Garrett Ford, president of Easycare Inc, sent a note to my blog comments, and offered to help me "re-boot" my mare.
He is confident that with help, I can have a happy booting experience.
Wow. Really? Cool!
Within hours of posting, Garrett Ford, president of Easycare Inc, sent a note to my blog comments, and offered to help me "re-boot" my mare.
He is confident that with help, I can have a happy booting experience.
Wow. Really? Cool!
The boots have a standard 30-day warrantee, but my boots were purchased more than 30 days ago. Not a problem, according to Garrett.
I'll send the too-big boots back today, 
and he will send me a "fit-kit" AND connect me up with his best customer-service person. The next time my mare wears boots, they will fit properly--hurrah!
Oh, and Garrett...
...there are a few extra treats in the box I'm sending.
I figure customer service like this should be celebrated.
Wow - a company that responds - they get credit just for that - hope the rebooting improves things!
ReplyDeleteI am so impressed by that Customer Service> Do let us know how the new ones work out.
ReplyDeleteThat's terrific! Easy Boots has earned that tinsel!
ReplyDelete(that is tinsel, right?)